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For enquiries about servicing, repairs and spare parts for Training Collars, Bark Collars and In-Ground Fence Systems please contact us first on 1 800 688 221 to see if we can assist you over the phone.
For the convenience of our customers, all DT Systems products purchased from Animal Training Systems and our approved agents are serviced and repaired in Australia under our own Warranty programme. This enables us to return your training system as quickly as possible and avoids the long turnaround that sending your dog collar to the United States would entail, plus the $80-$100 for return freight.
We give a Two Year Warranty on DT Systems Bark Control Collars and DT Systems Remote Training Collars, whereas some of these products have only a One Year Warranty in the United States.
We carry spare parts for all of the DT Systems products that we sell, please give us a call if the part you need is not on the website. We are happy to give advice and a quote for repairs on products that have not been purchased from us, however these will not be covered under the Animal Training Systems Warranty.
All SportDOG and PetSafe products and their associated brands are covered under Warranty by PetSafe Australia.
Should your dog training collars need to be returned, please mail your training system with transmitter and all dog collars (include battery recharging parts) to:
Animal Training Systems
PO Box 31
North Tamborine QLD 4272
Include a note with your name, current address and telephone number (sounds silly, but we’ve had a few we couldn’t trace), and a brief recap of the problem with your system. A copy of your original invoice should be included for warranty purposes.
All returned goods are at your risk. We suggest you mail your system by Parcel Post or Express Post which provide a tracking number to enable your goods to be traced should they go missing, and for more valueable items Extra Cover insurance can be purchased from Australia Post.